How do I work out my jewellery size?
We know that finding your size can be tricky, but don't worry, we have a handy little ring and bracelet size guide on each product page to help you! If you have any queries, please contact us at email@example.com
Pssst... we offer exchanges (dependent on stock availability) so if your ring does not fit, we will help you with a better size!
My favourite design is out of stock! When will you restock?
Oh no! As a small batch brand, our design quantities are limited -making them even more special! Don’t worry though, you can sign up to be notified on the product page when your favourites are back in stock.
How should I look after my jewellery?
For information on product care - please see our care advice page here.
Delivery and Returns
Can I return pieces?
We have nothing but love and respect for our community, so we make a point to go above and beyond for each customer. We promise that every order you receive will exceed your expectations. But if it doesn’t? We’ll strive to right any wrong. Just get in touch.
You may return your order within 14 days of receipt of your order in the original packaging and condition, undamaged and unworn. Please use registered post or recorded delivery when returning goods as it reduces the chances of packages being lost or incurring further damage in transit. We cannot be responsible for a return which is not safely delivered.
Returns due to customer preference or order mistakes are paid for by the customer. Delivery costs are non-refundable unless there is a fault.
Please include your name and order number within your return.
Please see our delivery and returns page for full details here
How long do returns take?
Once we receive your return, we will aim to process your refund within 10 working days.
What are my options for delivery?
For more information on delivery options - please see our full delivery & returns page here.
Can I exchange?
We are more than happy to help you with an exchange within 14 days of purchase. To proceed with your exchange, please:
- Email us at firstname.lastname@example.org with your order number, and what piece you would like to exchange for so we may confirm that we have stock of the new exchange item.
- If the new exchange item is lower in price, we will refund the difference. If the new exchange item more expensive, we will send an email to notify you of the additional payment.
- Please return the original item following our return instructions. Please include your name and order number in your return. Once we receive it, we will send the new exchange item to you.
Will I receive an order confirmation?
When you treat yourself to Milly Grace pieces, an order confirmation will be sent to your email address. If you have not received one, please check your junk and spam folders, or contact us at email@example.com and we'll resend your order confirmation.
Can I change my order?
As always, we will always do our best to help our customers. However sometimes, an order change cannot be achieved as the order has already been dispatched. You may return your order once received - please follow our returns page instructions to do this.
Can I change my address?
As always, we will always do our best to help our customers. However sometimes an address change cannot be achieved as the order has already been dispatched. If this happens, please contact us at firstname.lastname@example.org where we will try to assist.
Can I track my order?
Order tracking is available via the link on your dispatch email. If you have any problems, do get in touch.
Can I add a gift note to my order?
Absolutely! Gift notes can be added at checkout and are beautifully handwritten by our team.
What packaging does my Milly Grace arrive in?
Mindfully crafted, inside and out. We have reinvented the unboxing experience to guarantee minimal waste. That means all our packaging is either reusable, recycled or recyclable!
Each piece arrives in a beautiful organic cotton pouch. If you wish for each piece to be packed in a jewellery box, please add gift packaging at checkout.
We now have a gift packaging option for the perfect finishing touch to your gift, simply add it in cart.
I want more! How do I get the latest news and collection releases?
Join our Milly Grace community and enjoy early access to special promotions, peek behind the scenes and relish in gorgeous styling inspiration. Oh, and get 10% off your first order! All you have to do is pop your email in at the bottom of our home page.
Find out more about our factories
We’re blessed to work with talented artisans who help us turn our dreamy designs into a sparkling reality.
All our pieces are handmade in Responsible Jewellery Council (RJC) accredited factories based in India.