UK Delivery Options 

Choose from any of the below options for a speedy delivery: 

• 3-5 Working Days Royal Mail Tracked: £3.50 - FREE on order over £50
• 1-2 Working Days Royal Mail Tracked (order before 12pm working day): £4.95 - FREE on orders over £100 
• Next Working Day Royal Mail Tracked (order before 12pm working day): £8.50 

US Deliveries

5 - 10 Days Royal Mail International Tracked Delivery (order before 12pm BST/GMT working day): $6 - FREE on orders over $100 

For the US, generally any orders under $800 will not lead to any customs duties and taxes fees.

Dispatch times

For orders placed on weekdays before 1pm GMT, we’ll aim to dispatch them the same day. Orders placed over the weekend will be dispatched on Monday. During very busy times 

Pre orders 

Orders containing a pre-order item will be shipped when the pre-order piece is ready.

Returns 

We’re proud to make products that are thoughtfully designed, responsibly sourced, ethically made, lovingly delivered. But if for any reason you don’t absolutely love your order we accept returns within 14 days of delivery of original order. 

Please note that for us to be able to accept your return, the items must be unworn and in good condition, and come wrapped in their original packaging. Don’t forget to include your name and order number in your package so that we can process your return (please note if this is not included we may not be able to process your return). Please contact us on hello@millygrace.co.uk if you have experienced a rare fault with your jewellery prior to returning.

Please post your package using Tracked and Signed For delivery to ensure it arrives safely with us:

 

Please note all earrings (except ear cuffs) are not eligible for returns for hygiene reasons. 

We aim to refund all returns within 10 working days, however this timeframe may vary during busy periods of the year. Unfortunately we cannot be responsible for returns which do not arrive safely with us. 

Returning a faulty item

We’re sorry to hear your Milly Grace was less than perfect. Please contact us within 30 days of receipt, and we’ll replace or refund it. We offer free return shipping for faulty items only. 

Please shop responsibly

Whilst your happiness is our top priority, the environmental impact associated with free returns is too damaging for us to ignore. Fast fashion and the recent e-commerce boom have seriously added to global carbon emissions, caused by the incineration of unwanted goods and the added transportation back to the warehouse. 

We thank you for understanding our decision to only offer free returns on faulty items. Please note that shipping fees are non-refundable. 

As active participants of the Circular Economy, we’ve put in place a recycling scheme that guarantees no Milly Grace stock ever ends up in landfill. You can read up on how you can join the movement here!

International Duties and Taxes

International orders may be subject to customs duties and taxes once they reach their country of destination outside of the UK. For the US, generally any orders under $800 will not lead to any customs duties and taxes fees. Currently any fees are payable by the customer and we do not cover this cost including on orders sent with free shipping. Any duties and taxes are not refundable. 

Any fees incurred on the return of the order are the responsibility of the customer unless the return is due to a product fault.

If for whatever reason the postal service or courier returns the order to us as they could not complete the delivery, the customer will be responsible for repeat delivery charges.

If you have any questions, please get in touch with us at hello@millygrace.co.uk where we will be delighted to assist.

Exchanges 

We are more than happy to help you with an exchange within 14 days of purchase. To proceed with your exchange, please:

• Email us at hello@millygrace.co.uk with your order number, and what piece you would like to exchange for so we may confirm that we have stock of the new exchange item.
• If the new exchange item is lower in price, we will refund the difference. If the new exchange item more expensive, we will send an email to notify you of the additional payment.
• Please return the original item following our return instructions above. Please include your name and order number in your return. Once we receive it, we will send the new exchange item to you
• A standard exchange shipping cost will be applied

Set and Tiered/Spend and Save Discount Refund Policy 

If you wish to return one item from a set, the product(s) within the set which are kept will then be full price. Your refund will be processed in accordance with this. 

Similarly, if you return a piece which was purchased with a tiered/spend and save discount and this brings your total order cost beneath the minimum spend, then the terms of the code are no longer applicable. This means the amount refunded will be adjusted to reflect the new tier of discount.

Promotional Items Refund Policy

If a complimentary gift is received with your purchase, then your purchased item must be returned alongside your complimentary gift in order to receive a full refund. 

If you have received a free gift with your order, and would like a full refund, he entire order including the free gift must be returned in new condition. If you decide to keep some items from the order, you may keep the free gift if the parts of the order you keep mean that you’re still eligible for the free gift.

Sample Sale 

All sample sale purchases are final and non-refundable.  If a product fault occurs, a gift voucher will be given for the total purchase price of the product.